"Your order is made to order in our workshop. Allow 5 working days to receive it. We take the time to carefully make each product before shipping it."

“Your order confirmation may be in your spam folder. Take a look!”

"We understand that unforeseen circumstances can occur. This is why we do everything we can to prepare and ship your orders as quickly as possible.

For this reason, it is unfortunately impossible for us to modify or cancel an order once it has been validated.

However, you have 14 days from the receipt of your package to change your mind and return your order to us. To make a return, please fill out this form: [Link to the return form]

If you wish to contact us before your order is shipped (on business days, 10am to 6pm), we will do our best to accommodate your request as best we can.

Please do not hesitate to contact us at [email address] or [phone number] if you have any further questions .

  • "Your product arrived damaged? No worries! Go to the "contact" section to report the problem to us. Have your order number ready to help us process your request. Our team will take care of the rest and will get back to you as soon as possible. "

“We are sorry that your order did not meet your expectations.

To help us resolve this issue as quickly as possible, please send us:

  • A clear photo of the incorrect or missing product.
  • A copy of your delivery note.

These elements will allow us to process your request quickly and efficiently.

Important: Before returning the product to us, please contact us to obtain a return authorization. We will then inform you of the return procedures.

Please do not hesitate to contact us if you require further information .

Burned? Don't throw away the remaining wax! Collect it, melt it in a double boiler and pour it into a container of your choice. Add a new wick and let it harden. You have a new candle, very simple !

"Your Colissimo package will be delivered to your home within 2 to 6 days. Track your package using the tracking number provided."

"Wick too long? Cut it! Your candle will thank you."

* Never leave a burning candle unattended.

* Do not place candles near combustible materials.
* Burn candles out of reach of children and animals.

* Always leave 10 cm between lit candles.
* “Place the candle in a sheltered place.”

* Trim the wick about 1 cm from the wax before lighting your candle.
* “Remove wax debris to avoid fire hazard.”
* “Ventilate your room after each use.”

"Need help? Visit our contact page to ask us your question. We will get back to you as soon as possible."